Landlord Information - Dourish and Day

Why Choose Us?

As Residential Letting and Managing Agents we provide a comprehensive property letting service and for first time landlords we offer a free no obligation advice session. This will provide an opportunity to discuss the basic requirements of letting your property and also any pitfalls, which may be encountered. If you are thinking of buying a property to let we will be happy to advise you about its suitability.

We receive regular enquiries from prospective tenants and local employers, these are monitored and matched to properties that our Landlords have available to let. We also advertise regularly via the Internet on our website, on Rightmove, Zoopla and social media.

The residential lettings market is very active and many people are renting rather than buying. In addition there are always house owners seeking a short term let as part of a move.

The following pages contain a landlord’s guide to property letting along with details of our terms and conditions. If after reading you have any queries please feel free to call the office and we will be happy to assist in any way we can.

Dedicated qualified professional letting agent

Award Winning letting agent committed to going above and beyond with exceptional service.

Let us find your perfect tenant

Bespoke referencing appropriate to the circumstances of the prospective tenant to ensure they LOVE your house like their own HOME.

Maximise your financial yield with efficient letting of your property!

We operate a simple, but highly effective 3 stage process to get your property let!

1 - Getting To Know You

We will book a valuation appointment that usually lasts 1 hour and is a chance for us to discuss your requirements, your legal obligations and our services. More importantly it’s also our opportunity to really work out what type of tenant you are looking for. While renting your house isn’t like dating, we are firm believers in matching your house to the right tenant.

We use our 20 years experience in the lettings market to create that perfect match. Be it a professional family, looking for long term rental with 2 children and a guinea pig or a single professional looking for a 6 month let while completing a work relocation, we will match you to ensure a successful let.

A smooth tenancy, where everyone’s expectations are met is not only simple and stress free but also cost effective.

2 - Find The One

Once instructed as your agent we will commence a search for a suitable tenant based on our agreed match criteria. Depending on which service you choose, we will either accompany viewings or make a mutually convenient appointment for you.

As soon as a suitable prospective tenant has been found we will contact you to negotiate the terms and commence the vetting procedure. When satisfactory references, including I.D. verification, are obtained we will interview the prospective tenant to assist us in making a recommendation to you. If you wish we can arrange a meeting between you and the tenant before a decision is made.

3 - Tailor Make Your Service...And Let Us Do The Rest

Our standard fees and services are included below. If you are looking for something a little more bespoke, feel free to give the team a call and we can tailor a specific package to suit your requirements at a competitive price

Service

Introduction Only Service

Tenant Find Service

Let & Rent Collection

Managed Service

Management Plus

Full Market Appraisal

Provide client report including advisory points

Market the property

Provide To Let board

Find and introduce a potential tenant

Tenant Referencing appropriate to your prospective tenants circumstances including identity and immigration right to rent check

Preparation of the Tenancy Agreement, obtain signatures and if agreed sign on the landlords behalf

£200 (inc VAT)

Arrange standing order mandate for the collection of rent

£500 inc VAT

Collect rent and deduct any outgoing fees and management charges

Provide a full statement and invoices as necessary

Arrange payment to your bank account via BACS

Notify if any rental arrears and make contact with the tenant to chase incuding home visits if necessary

Tenant find + 10% inc VAT per month of rents collected

Take ingoing meter reads and advise utility company

Provide maintenance cover 24/7 to the tenants

Advise of any maintenance issues rasied

Arranging quotations

Arranging works to be carried out

Checking works once complete (where appplicable)

Carry out property management visits every 3 to 6 months as agreed

Arrange end of tenancy inspections and re-market the property To Let

Co-ordinate end of tenancy deposit release

Take meter reads and advise the utility companies

Negotiate with tenant and landlord if any dilapidatons are noted

Arrange quotations and works if requested

Complete online forms to raise any dispute

Provide evidence and documents to the relevant deposit service

Tenant find + 12% inc VAT per month of rents collected

Provide Eviction serice for the first 12 months of the tenancy

End of Year statement of account for Tax purposes

Continual Financial monitoring of your tenant

Organise tenancy renewals

Annual rent review

Annual landlord/property review for individual and portfolio clients

Tenant find + 14.5% inc VAT per month of rents collected

Scale of Charges - Landlord & Tenant

Introduction Only Service £275 (inc VAT) payable for each letting where the tenant is introduced through the Agent
Tenant Find Service £500 (inc VAT) payable for each letting where the tenant is introduced through the Agent
Letting and Rent Collection Service 10% per calendar month (inc VAT) of the rent received, deducted by the Agent
Full Management Service 12% per calendar month (inc VAT) of the rent received, deducted by the Agent
Management Plus 14.5% per calendar month (inc VAT) of the rent received, deducted by the Agent

The fees under the above service are payable when any individual or organisation enters into an agreement to rent the Property as a result of our promotion, introduction, or viewing by the Agent.

Additional Charges (Applicable to Tenant Find Only Service only)

Agreement Admin Fee	£0 (inc VAT)
Inventory Service	1 -2 Bedroom Property £60 (inc VAT) 3 Bedroom Property £72 (inc VAT) 4 – 5 Bedroom Property £108 (inc VAT)
Professional hourly rate	£78 (inc VAT) Charged by the Agent when required to carry out any additional services
Check In	£0 (inc VAT)
Check out	£60 (inc VAT)
Property Management inspections	£60 (inc VAT) (per visit)
Tenancy Renewal fee	£75 (inc VAT)
Major works fee	10% of the value of work completed if full project management is required (inc VAT)

Minimum Fee

Where the Landlord cancels the Agent’s instruction to provide a management service the Agent will charge and the Landlord will pay a fee based upon 8% (inc VAT) of the agreed rent for the period not exceeding six months from the commencement date of the tenancy.

Other Income

Charges to tenants:

Tenant Administration	£0 (inc VAT)
Credit/Referencing	£0 (inc VAT)
Tenancy agreement drafting	£0 (inc VAT)
Check in inventory	£0 (inc VAT)
Check out inventory	£0
Tenancy Renewal	£0
New landlord reference	£0
Guarantor referencing	£0

Stand alone fees for landlords (applicable only when not using the tenant find or managed service):

Production of a tenancy agreement	£65 (inc VAT)
Production of full tenant paperwork	£100 (inc VAT)
Property Management Visit	£60 (inc VAT)
Tenant Referencing (Per Applicant)	£50 (inc VAT)
Landlord Gas Safety Certificate	£72 (inc VAT)
Check Out Inspection	£65 per hour (inc VAT)
Deposit Negotiation	£65 per hour (inc VAT)

The fees charged to the tenant or landlord may change and we will endeavour to inform you of such a change at the earliest opportunity.

We may also receive commissions from:

Insurance companies
Referencing companies
Utility providers and others

We are members of The Propertymark Client Money Protection (CMP) Scheme which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds

For more information please click here

View our Client Money Protection Certificate

View our Client Money Protection Security Certificate

Client Money Protection Conduct & Membership Rules

Redress Scheme

Letting Agents are required to be a member of a redress scheme. We belong to the following property redress scheme Property Ombudsman Service and you can seek redress by writing to the scheme at:

Address: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP

Telephone no: 01722 333306

Website: https://www.tpos.co.uk/