Tenant Information

1. Tell Us About Yourself

Register via our applicant page and create a profile to attract landlords. While letting a house isn’t like dating it’s important to get the right house and the right landlord. Let us know what you are looking for and some info about you which can help your profile stand out from the crowd.

2. Let Us Find Your Property

We’ll use your information to search for property on our database that may suit. We’ll also upload your information to our tenant search page where landlords who have property to rent can see your profile. Don’t worry they cant see any confidential information like phone numbers etc but if they are looking for a tenant and have a property in your search area they can contact us to see if they are a match.

We’ll find out the relevant information on the property and let you know if it may be suitable. We can then arrange viewings accompanied by a member of the team and take it from there.

3 – How to Apply

You will need to provide us with the following documents

• Completed application form for each occupant over the age of 18
• - Accompanying ID including Passport (Current or expired). If you do not have a passport we will ask for other documents to confirm identity to comply with Right to Rent checks which are a legal requirement. These can consist of birth certificate, a current full or provisional drivers licence etc, a letter dated within the last 3 months by a UK government department showing the holders name etc. A full list can be viewed here.
• - Proof of residency i.e. utility bill, council tax bill showing full name and address dated within the last 3 months
• - References sought will include;
• Employer or accountant
• Character Reference
• Previous Landlord Reference
• Secondary Landlord Reference (if possible)
• - We will also ask for 3 months bank statements for your primary account

Other references/documents may be requested based on individual tenant circumstances.

4 - Move in and Relax

If we manage your property we provide management 365 days a year. Not to a call centre or a website but to us, your agent! Our out of hours emergency contact is available for you when you need us…even on Christmas Day! Text, Call, Whatsapp or email to get in contact with the team.

You’ll also have access to our tenant portal to report issues, get access to your documents, book periodic inspections and view the history or your tenancy.

Charges to tenants

Dourish and Day charge no tenancy application, administration, credit check, inventory or legal document fees as per The Tenant Fees Act 2019. The tenant is expected to pay rent as per the terms of the tenancy agreement and a deposit prior to moving into a property. 

A holding deposit of no more than 1 weeks rent will be requested and a date by which the agreement needs to be completed will be set when you apply to rent a property. In the event that the deadline for the agreement is not met the holding deposit will become refundable unless one of the events listed in Schedule 2 of the Tenant Fees Act 2019 occurs. 

Dourish and Day reserve the right to charge during the tenancy where the tenant fails a contractual obligation or breaches the terms of the tenancy, for example the replacement of lost keys or missed contractor appointments. A draft tenancy agreement will be made available to all tenants to review prior to a holding deposit being taken which details your contractual obligations.

We are members of The Propertymark Client Money Protection (CMP) Scheme which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds

For more information please click here

View our Client Money Protection Certificate

View our Client Money Protection Security Certificate

Client Money Protection Conduct & Membership Rules

Redress Scheme

Letting Agents are required to be a member of a redress scheme. We belong to the following property redress scheme Property Ombudsman Service and you can seek redress by writing to the scheme at:

Address: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP

Telephone no: 01722 333306

Website: https://www.tpos.co.uk/